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FAQs
Below are some of are common questions about Orders & Payments
How are the palm trees installed?
Please click this link for more information on the install of our palm trees in 24 hours or less!
How to Install
How do our palm trees hold up during storms?
Our palm trees do great during storms! Please click this link to see a case study on how are palm trees did in a recent storm that we had in Dallas!
What is the lead time after order has been placed?
Typically turn around time is about 4 weeks since our palms are hand made but can be faster! Please reach out before your order!
How much is shipping cost?
Shipping cost is free in Dallas, TX. If you are outside of DFW please reach out before ordering to get a shipping quote.
Where is your facility located?
New Palm Solutions is located in Dallas, TX
What are our palm trees made out of?
The trunk of our palm trees are made of fiberglass, steel and rebar and the fronds are made out of a UV protected plastic.
What is your warranty?
New Palm Solutions offers a 1 year structural warranty for all of our palms (this does not include any fading of color).
Along with this, we offer a 10 year prorated warranty on our trunks and leaves! For example if trunk needs to be replaced after 8 years than you would get 20% off a new trunk. Shipping is not included in warranty or Install.